PRIVACY POLICY

This Privacy Notice deals with data protection and the Protection of Personal Information Act (“POPIA”) which came into force on the 1st July 2021. The aim of POPIA is to protect a persons personal information and privacy. This Privacy Notice is designed to set out what we do with the personal information and what the rights of data subjects are.

What Information Do We Collect?

When you engage with our website, we may collect personal information in the following ways:

• Registration & Orders: When you register on our site, place an order, or complete any form.

• Browsing Data: Includes your IP address, browser type, visited pages, search history, and other usage statistics.

• Contact Details: We require your name, email, phone number, company name, and physical address to process orders.

How We Use Your Information

Your information is utilized to:

• Enhance Your Experience: Tailoring our service to meet your individual preferences.

• Website Improvement: We use feedback to continuously improve our online offerings.

• Customer Service: To provide efficient support and handle your requests.

• Transaction Processing: To fulfill the services or products you’ve requested.

• Marketing Communications: To inform you about new products, services, and promotions.

Data Protection Measures

• Secure Hosting: Our website is hosted securely, ensuring data integrity and protection.

• Payment Security: Payment details are processed by third parties, and we do not store this sensitive information.

Cookie Usage

• Functionality: Cookies are used to remember your preferences and enhance your shopping experience.

• Analytics: We analyze site traffic to improve our website, with the help of third-party service providers.

Third-Party Disclosure

• Confidentiality: We do not sell or trade your personal information. Trusted partners may have access to non-sensitive data to assist in business operations, under strict confidentiality agreements.
• If you access and/or use any of the other companies’ services or our partner’s services from a link on the website, any information you reveal in connection with such service is submitted to that other company and is not subject to this Privacy Notice. You should consult the privacy notice of the other party with respect to its treatment of any personal information that you provide to them.

Your Rights

Access & Control: You have the right to access and control your personal information.

• Opt-Out: You can unsubscribe from marketing communications at any time.

Our Newsletter and Marketing

• If you are an existing customer then you might receive our marketing material, provided that you can always unsubscribe from receiving this at any time. If you are a new customer we will ask your consent to send you the newsletter.

Privacy Policy Changes

• We may change this Privacy Notice from time to time by posting a new version here, and the new version will become effective from the date set out in the new Privacy Notice.

Security Breach

• We have an existing security policy and continually update our security systems.
• We have also developed a procedure we follow if we have a security breach (compromise) as defined in section 22 of POPIA. Part of this procedure is that we will let you know about it as soon as possible and let you know what steps you can take to protect yourself. We will also notify the Information Regulator and if appropriate the South African Police Services so that they can take appropriate action.
• If you become aware of any security breach (or if you think there may have been a security breach) then please let us know as soon as possible by contacting us using our contact details provided on the website.